3. Support (Help Center)

Have a question? We’re here for you 24/7.

Support is managed via respond.io, offering direct chat, messaging, and email ticket resolution.

Frequently Asked Questions

1. How do I get free Alibaba Coins?
   From time to time, we provide bonus coins via social media promotions and in-app campaigns.
2. Are game results fair?
   Yes. All spins and game outcomes are based on a provably fair random model.
3. What rewards can I earn?
   Redeem Alibaba Coins for plush toys, anime figures, or discounts on arcade services.
4. Where are giveaways announced?
   Follow our official social media pages for promotions and giveaways.
5. Can I refer friends?
   Yes! Invite a friend and receive bonus coins once they start playing.
6. Can I have more than one account?
   No. Multiple accounts are strictly prohibited and may result in a ban without refund.
7. How can I disable or delete my account?
   
   • Timed Disable (3 days to 2 weeks)
   • Request Enable (reactivate anytime)
   • Permanent Disable (cannot be undone)
   If you wish to delete your account, please send an email to support@alibabaarcade.com with your request. Our team will process the deletion in accordance with our data policies and regulatory requirements.

Need support? Reach out via in-app chat or email: support@alibabaarcade.com